At AWS Home Services we strive to provide excellent service. We know plans change and things don't always go as expected — this policy outlines our refund and cancellation terms.
1Cancellation policy
We understand plans change. Please give us as much notice as possible so we can adjust our schedules.
- Free cancellation: cancel for free up to 2 hours before the scheduled service time.
- Late cancellation: within 2 hours of the scheduled time may attract a visiting charge (minimum ₹149) to compensate technicians for travel.
2Refund policy
Our goal is 100% customer satisfaction. Refunds work as follows:
- Service quality issues: report within 24 hours and we'll send a senior technician to inspect and fix at no extra cost. If unresolved, we refund the service charges.
- Parts & materials: subject to the manufacturer's warranty and return policy. We facilitate procurement; the warranty lies with the manufacturer.
- Advance payments: for undelivered services we process a 100% refund to your original method within 5–7 business days.
3Post-service payment
To ensure your trust and safety, we generally operate on a “pay after service” model — you only pay once the job is completed to your satisfaction. This minimises the need for refunds.
4Contact us
Questions about this policy? Contact us:
- Phone / WhatsApp: +91 96 7057 7057
- Email: [email protected]
- Address: Beniganj, Faizabad 224001